How long has Arqueum been in the market?

Arqueum has more than 15 years of experience in document management, with over 250,000 users and more than 500 million files on the platform.

Which sectors does Arqueum serve?

Healthcare, manufacturing, oil and gas, life sciences, finance, construction, logistics and energy — operations under regulatory demands that need to prove their processes.

Which products make up the platform?

Arqueum, for document management, processes and governance, and the Arqueum AI Hub, the catalog of Artificial Intelligence services — delivered in the same license. Arqueum Mobile, the iPhone and Android app, provides access to the platform from the phone.

Does the platform support multilingual operations?

Yes. The platform operates in more than 22 languages and translates documents and answers inside the authorized environment, with local support and global reach.

Do you digitize documents?

No. Arqueum works from capture onward: starting from the digital file, we handle the management, the flow and the complete lifecycle of the information — documents, forms, processes, images, video and audio. If the physical archive still needs to be digitized, we work with the vendor you choose and receive the result on the platform.

Do you store physical documents, provide custody or microfilming?

No. We do not provide physical storage, transport or microfilming. The platform manages the digital content, with retention schedules and disposal recorded with evidence.

Do you sell scanners, printers or equipment?

No. Arqueum is a software company: the platform, its implementation, consulting and support. Equipment stays with the vendor of your choice.

Do you provide BPO or outsourcing of document processes?

We do not operate processes on the client's behalf. We deliver the platform, the implementation, the training and the support so that your team operates with autonomy and evidence.

How do documents get into the platform?

Through upload, watched folders, e-mail, forms, a virtual printer, APIs and integrations with Office, Microsoft Teams and Google Workspace — content that is already digital comes in through the channel the operation uses.

Yes, on the content that enters the platform — PDF and images — for search, classification and AI reading. OCR works on the digital file; scanning paper is not an Arqueum service.

Do you build custom software on request?

Not as a generic service. On the platform, whatever is specific to your operation comes in through configuration and plugins, without changing the product. Beyond it, we run a Microsoft 365 consulting practice — SharePoint, Power Apps and Power Automate — for portals, applications and automations.

Is Arqueum an ERP, a finance or an HR system?

No. Arqueum is the document management, process and governance platform. We integrate with ERP, finance and HR systems through REST APIs and a SOAP layer; we do not replace them.

Do you offer SaaS on a shared cloud?

No. The platform is deployed on-premises or in the client's private cloud, as a dedicated instance, with data residency set per project. Arqueum does not operate an environment shared between clients.

Do you migrate the archive from a legacy system?

Yes. Each scenario is assessed for volume and integrations, for an implementation project sized to the demand. The platform has a native import tool, and there are scenarios where the content is imported automatically from the source system.

Do you provide training and support?

Yes. Implementation, training and support are part of the project, in Portuguese, English and Spanish. Deadlines and service levels are set in the contract.

Do you consult on SharePoint, Power Apps and Microsoft 365?

Yes, as a practice that complements the platform: consulting, implementation, support and maintenance of corporate portals, applications and automations on SharePoint, Power Apps, Power Automate and Microsoft 365. The details are on the Microsoft 365 consulting page.

Arqueum is a document management, process and governance platform covering the complete document lifecycle — create, classify, review, approve, publish, consult, retain and archive or dispose — with rules, owners and evidence at every step.

Do I need additional software to view files?

No. The platform previews more than 65 file formats right in the browser, with nothing to install.

Is electronic signature a separate tool?

No — it is native to the platform, with signing order, a detailed certificate, simple and advanced classes and ICP-Brasil e-CNPJ support, inside the document's own workflow.

Do workflows require development?

No. Steps, owners, delegation, deadlines and notifications are configured in the platform itself, with no additional development.

Does the platform integrate with Microsoft Teams, Google Workspace and Office?

Yes. Word, Excel and PowerPoint open and save files directly on the platform, with no downloads or uploads; Teams and Google Chat get notifications, the document assistant and meetings with AI; and REST APIs — plus a SOAP layer for legacy systems — deliver documents and answers to the systems already in use.

Can the platform be adapted to my operation's specific needs?

Yes. Classification plan, document types, attributes, workflows and permissions are configuration — and whatever is specific to your organization comes in through plugins, without changing the product.

Does Arqueum have a mobile app?

Yes. Arqueum Mobile, for iPhone and Android, brings lookup, biometric approval, acknowledgment and secure offline reading of your instance's documents to the phone, with files encrypted on the device. It is on the App Store and Google Play.

Do I need a username and password on my phone?

No. The app uses the user you already have in Arqueum, connected through a QR code generated in your web session. The password is never typed on the phone.

Does it work without internet?

For reading, yes: documents saved for offline use open in airplane mode. Search, approvals and acknowledgment require a connection to the instance.

Can I take a screenshot of a document?

No. The screens that show document content block screenshots, and every PDF carries a watermark with the reader's name and email.

Does my data go through Arqueum servers?

No. The app connects directly to your organization's instance, via the internet or the internal network, always over HTTPS.

Does the app carry my company's brand?

Yes. The logo and colors configured in the instance are applied to the app after connection.

What should I do if I lose my phone?

In Personal Settings → App Connection, the user or the administrator disconnects the device, and the device credential is revoked immediately. Even before that, the app only opens with the device's biometrics or passcode, and the offline files are encrypted.

Does Arqueum's AI use my documents to train models?

No. Content is used to answer the question, not to train third-party models — and Arqueum does not keep the content: every step runs in the customer's own cloud subscription.

Can the AI answer using documents the user cannot open?

No. If the user cannot open the document, the AI cannot use it to answer: retrieval applies the user's permissions and every answer cites its source.

Am I required to use the AI?

No. Each AI service is enabled by contract, service by service, and the intelligence layer can be enabled or turned off without affecting the document operation — with AI off, the flow remains manual and in the same order.

Can I use different cloud providers per AI service?

Yes. The provider is a customer configuration, resolved at runtime — chat on one cloud and translation on another is a valid combination, and switching providers is reconfiguration, not migration.

What does the AI service catalog include?

Chat with documents citing the source, semantic search, automatic classification, translation of content and of documents with the layout preserved, summaries, read-aloud, audio transcription, OCR and meetings with AI — transcript, minutes, translation and dubbed video.

Does the AI publish or decide anything on its own?

No. The AI classifies and suggests, with a confidence level per field; nothing is published automatically — every suggestion requires validation by a user.

How is AI service consumption billed?

Cloud consumption is billed directly by the chosen provider, on the customer's own subscription — you enable what makes sense for the operation and pay only for that, directly to your provider.

Does the platform run on-premises?

Yes — it runs on-premises, on your own infrastructure, and also in the customer's private cloud, on Microsoft Azure, Amazon Web Services or Google Cloud.

Does the platform run in the cloud?

Yes — it runs in the customer's own private cloud (Azure, AWS or Google Cloud) and also on-premises, including the hybrid scenario: the document platform in your environment and the AI services on your cloud subscription.

Does my data leave my environment?

No. From the published document to the cited answer, every step runs in the customer's environment and cloud subscription — data residency is a configuration decision, which gives legal teams a clear answer.

Does it work across sites with a poor link?

Yes. Each site has its own application server and database: browsing, search and access run on the local server, and the operation continues even with the link down — the link is for syncing, not for working.

Is there a high-availability scenario?

Yes — duplicated application servers, the database in an availability group (SQL Server Always On), a file repository external to the servers and proactive monitoring; final sizing is defined during the project.

How does the platform authenticate users?

Through the customer's corporate directory — Microsoft Entra ID, IAM or Cloud Identity — with group synchronization; provider credentials and keys are encrypted at rest, with one key per service and per-customer isolation.

How does licensing work?

The license is a one-time, perpetual license per instance — not an annual subscription. Document management, processes and intelligence come in the same license.

Is there a cost per user, volume or storage?

No. Unlimited users, with no charge per named user, per document volume or per storage space.

What is included in the license?

Document platform, workflows and approvals, electronic signature, retention rules, connectors and integrations, AI services, multi-site replication, implementation consulting and version updates — what is in scope is in the license, with no additional module in the middle of the project.

Is training included?

Yes. Implementation includes up to three training sessions per profile — technical administrators, functional administrators, and readers and contributors — plus a period in which a specialist answers questions after go-live.

How does support work?

There are support plans for different needs — from business hours to 24x7 coverage — with SLAs and service levels defined by contract, including platform version updates.

How much does it cost?

The investment depends on scope — instance, deployment scenario and support plans — and is presented in a proposal. Talk to Arqueum.

What does Arqueum do on Microsoft 365?

Consulting, implementation, support and maintenance of corporate portals and intranets on SharePoint, applications on Power Apps, automations on Power Automate, and Teams and Microsoft 365 adoption.

Does this replace the Arqueum platform?

No. They are complementary practices: the platform manages the document lifecycle with governance; the Microsoft 365 practice delivers productivity and automation in the environment the company already has. The two integrate through Word, Excel, PowerPoint and Teams.

Do you take over an environment you did not implement?

Yes, after an assessment of the environment. The scope of the maintenance work and the service levels are set in the contract.

Frequently asked questions.

Direct answers about the company and its products. Didn't find your question? Talk to Arqueum.

About Arqueum

How long has Arqueum been in the market?: Arqueum has more than 15 years of experience in document management, with over 250,000 users and more than 500 million files on the platform.
Which sectors does Arqueum serve?: Healthcare, manufacturing, oil and gas, life sciences, finance, construction, logistics and energy — operations under regulatory demands that need to prove their processes.
Which products make up the platform?: Arqueum, for document management, processes and governance, and the Arqueum AI Hub, the catalog of Artificial Intelligence services — delivered in the same license. Arqueum Mobile, the iPhone and Android app, provides access to the platform from the phone.
Does the platform support multilingual operations?: Yes. The platform operates in more than 22 languages and translates documents and answers inside the authorized environment, with local support and global reach.

What we do and do not do

Do you digitize documents?: No. Arqueum works from capture onward: starting from the digital file, we handle the management, the flow and the complete lifecycle of the information — documents, forms, processes, images, video and audio. If the physical archive still needs to be digitized, we work with the vendor you choose and receive the result on the platform.
Do you store physical documents, provide custody or microfilming?: No. We do not provide physical storage, transport or microfilming. The platform manages the digital content, with retention schedules and disposal recorded with evidence.
Do you sell scanners, printers or equipment?: No. Arqueum is a software company: the platform, its implementation, consulting and support. Equipment stays with the vendor of your choice.
Do you provide BPO or outsourcing of document processes?: We do not operate processes on the client's behalf. We deliver the platform, the implementation, the training and the support so that your team operates with autonomy and evidence.
How do documents get into the platform?: Through upload, watched folders, e-mail, forms, a virtual printer, APIs and integrations with Office, Microsoft Teams and Google Workspace — content that is already digital comes in through the channel the operation uses.
Do you do OCR?: Yes, on the content that enters the platform — PDF and images — for search, classification and AI reading. OCR works on the digital file; scanning paper is not an Arqueum service.
Do you build custom software on request?: Not as a generic service. On the platform, whatever is specific to your operation comes in through configuration and plugins, without changing the product. Beyond it, we run a Microsoft 365 consulting practice — SharePoint, Power Apps and Power Automate — for portals, applications and automations.
Is Arqueum an ERP, a finance or an HR system?: No. Arqueum is the document management, process and governance platform. We integrate with ERP, finance and HR systems through REST APIs and a SOAP layer; we do not replace them.
Do you offer SaaS on a shared cloud?: No. The platform is deployed on-premises or in the client's private cloud, as a dedicated instance, with data residency set per project. Arqueum does not operate an environment shared between clients.
Do you migrate the archive from a legacy system?: Yes. Each scenario is assessed for volume and integrations, for an implementation project sized to the demand. The platform has a native import tool, and there are scenarios where the content is imported automatically from the source system.
Do you provide training and support?: Yes. Implementation, training and support are part of the project, in Portuguese, English and Spanish. Deadlines and service levels are set in the contract.
Do you consult on SharePoint, Power Apps and Microsoft 365?: Yes, as a practice that complements the platform: consulting, implementation, support and maintenance of corporate portals, applications and automations on SharePoint, Power Apps, Power Automate and Microsoft 365. The details are on the Microsoft 365 consulting page.

Platform

What is Arqueum?: Arqueum is a document management, process and governance platform covering the complete document lifecycle — create, classify, review, approve, publish, consult, retain and archive or dispose — with rules, owners and evidence at every step.
Do I need additional software to view files?: No. The platform previews more than 65 file formats right in the browser, with nothing to install.
Is electronic signature a separate tool?: No — it is native to the platform, with signing order, a detailed certificate, simple and advanced classes and ICP-Brasil e-CNPJ support, inside the document's own workflow.
Do workflows require development?: No. Steps, owners, delegation, deadlines and notifications are configured in the platform itself, with no additional development.
Does the platform integrate with Microsoft Teams, Google Workspace and Office?: Yes. Word, Excel and PowerPoint open and save files directly on the platform, with no downloads or uploads; Teams and Google Chat get notifications, the document assistant and meetings with AI; and REST APIs — plus a SOAP layer for legacy systems — deliver documents and answers to the systems already in use.
Can the platform be adapted to my operation's specific needs?: Yes. Classification plan, document types, attributes, workflows and permissions are configuration — and whatever is specific to your organization comes in through plugins, without changing the product.
Does Arqueum have a mobile app?: Yes. Arqueum Mobile, for iPhone and Android, brings lookup, biometric approval, acknowledgment and secure offline reading of your instance's documents to the phone, with files encrypted on the device. It is on the App Store and Google Play.

Arqueum Mobile

Do I need a username and password on my phone?: No. The app uses the user you already have in Arqueum, connected through a QR code generated in your web session. The password is never typed on the phone.
Does it work without internet?: For reading, yes: documents saved for offline use open in airplane mode. Search, approvals and acknowledgment require a connection to the instance.
Can I take a screenshot of a document?: No. The screens that show document content block screenshots, and every PDF carries a watermark with the reader's name and email.
Does my data go through Arqueum servers?: No. The app connects directly to your organization's instance, via the internet or the internal network, always over HTTPS.
Does the app carry my company's brand?: Yes. The logo and colors configured in the instance are applied to the app after connection.
What should I do if I lose my phone?: In Personal Settings → App Connection, the user or the administrator disconnects the device, and the device credential is revoked immediately. Even before that, the app only opens with the device's biometrics or passcode, and the offline files are encrypted.

Artificial intelligence

Does Arqueum's AI use my documents to train models?: No. Content is used to answer the question, not to train third-party models — and Arqueum does not keep the content: every step runs in the customer's own cloud subscription.
Can the AI answer using documents the user cannot open?: No. If the user cannot open the document, the AI cannot use it to answer: retrieval applies the user's permissions and every answer cites its source.
Am I required to use the AI?: No. Each AI service is enabled by contract, service by service, and the intelligence layer can be enabled or turned off without affecting the document operation — with AI off, the flow remains manual and in the same order.
Can I use different cloud providers per AI service?: Yes. The provider is a customer configuration, resolved at runtime — chat on one cloud and translation on another is a valid combination, and switching providers is reconfiguration, not migration.
What does the AI service catalog include?: Chat with documents citing the source, semantic search, automatic classification, translation of content and of documents with the layout preserved, summaries, read-aloud, audio transcription, OCR and meetings with AI — transcript, minutes, translation and dubbed video.
Does the AI publish or decide anything on its own?: No. The AI classifies and suggests, with a confidence level per field; nothing is published automatically — every suggestion requires validation by a user.
How is AI service consumption billed?: Cloud consumption is billed directly by the chosen provider, on the customer's own subscription — you enable what makes sense for the operation and pay only for that, directly to your provider.

Architecture and infrastructure

Does the platform run on-premises?: Yes — it runs on-premises, on your own infrastructure, and also in the customer's private cloud, on Microsoft Azure, Amazon Web Services or Google Cloud.
Does the platform run in the cloud?: Yes — it runs in the customer's own private cloud (Azure, AWS or Google Cloud) and also on-premises, including the hybrid scenario: the document platform in your environment and the AI services on your cloud subscription.
Does my data leave my environment?: No. From the published document to the cited answer, every step runs in the customer's environment and cloud subscription — data residency is a configuration decision, which gives legal teams a clear answer.
Does it work across sites with a poor link?: Yes. Each site has its own application server and database: browsing, search and access run on the local server, and the operation continues even with the link down — the link is for syncing, not for working.
Is there a high-availability scenario?: Yes — duplicated application servers, the database in an availability group (SQL Server Always On), a file repository external to the servers and proactive monitoring; final sizing is defined during the project.
How does the platform authenticate users?: Through the customer's corporate directory — Microsoft Entra ID, IAM or Cloud Identity — with group synchronization; provider credentials and keys are encrypted at rest, with one key per service and per-customer isolation.

Licensing and commercial

How does licensing work?: The license is a one-time, perpetual license per instance — not an annual subscription. Document management, processes and intelligence come in the same license.
Is there a cost per user, volume or storage?: No. Unlimited users, with no charge per named user, per document volume or per storage space.
What is included in the license?: Document platform, workflows and approvals, electronic signature, retention rules, connectors and integrations, AI services, multi-site replication, implementation consulting and version updates — what is in scope is in the license, with no additional module in the middle of the project.
Is training included?: Yes. Implementation includes up to three training sessions per profile — technical administrators, functional administrators, and readers and contributors — plus a period in which a specialist answers questions after go-live.
How does support work?: There are support plans for different needs — from business hours to 24x7 coverage — with SLAs and service levels defined by contract, including platform version updates.
How much does it cost?: The investment depends on scope — instance, deployment scenario and support plans — and is presented in a proposal. Talk to Arqueum.

Microsoft 365 consulting

What does Arqueum do on Microsoft 365?: Consulting, implementation, support and maintenance of corporate portals and intranets on SharePoint, applications on Power Apps, automations on Power Automate, and Teams and Microsoft 365 adoption.
Does this replace the Arqueum platform?: No. They are complementary practices: the platform manages the document lifecycle with governance; the Microsoft 365 practice delivers productivity and automation in the environment the company already has. The two integrate through Word, Excel, PowerPoint and Teams.
Do you take over an environment you did not implement?: Yes, after an assessment of the environment. The scope of the maintenance work and the service levels are set in the contract.
How does a project start?: With a diagnosis of the environment and the needs. Then comes the proposal, with scope, deadlines and owners, and delivery in stages together with your team.

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