How long has Arqueum been in the market?

Arqueum has more than 15 years of experience in document management, with over 250,000 users and more than 500 million files on the platform.

Which sectors does Arqueum serve?

Healthcare, manufacturing, oil and gas, life sciences, finance, construction, logistics and energy — operations under regulatory demands that need to prove their processes.

Which products make up the platform?

Arqueum, for document management, processes and governance, and the Arqueum AI Hub, the catalogue of Artificial Intelligence services — delivered in the same license.

Does the platform support multilingual operations?

Yes. The platform operates in more than 22 languages and translates documents and answers inside the authorized environment, with local support and global reach.

It is Arqueum's document management, process and governance platform: the complete document lifecycle — create, classify, review, approve, publish, consult, retain and archive or dispose — with rules, owners and evidence at every step.

Do I need additional software to view files?

No. The platform previews more than 65 file formats right in the browser, with nothing to install.

Is electronic signature a separate tool?

No — it is native to the platform, with signing order, a detailed certificate, simple and advanced classes and ICP-Brasil e-CNPJ support, inside the document's own workflow.

Do workflows require development?

No. Steps, owners, delegation, deadlines and notifications are configured in the platform itself, with no additional development.

Does the platform integrate with Microsoft Teams, Google Workspace and Office?

Yes. Word, Excel and PowerPoint work directly on the platform, with no downloads and uploads; Teams and Google Chat get notifications, the document assistant and meetings with AI; and REST APIs — plus a SOAP layer for legacy systems — bring the document and the answer into the routine that already exists.

Can the platform be adapted to my operation's specific needs?

Yes. Classification plan, document types, attributes, workflows and permissions are configuration — and whatever is specific to your organization comes in through plugins, without changing the product.

Does Arqueum's AI use my documents to train models?

No. Content is used to answer the question, not to train third-party models — and Arqueum does not keep the content: every step runs in the customer's own cloud subscription.

Can the AI answer using documents the user cannot open?

No. If the user cannot open the document, the AI cannot use it to answer: retrieval applies the user's permissions and every answer cites its source.

Am I required to use the AI?

No. Each AI service is enabled by contract, service by service, and the intelligence layer can be enabled or turned off without affecting the document operation — with AI off, the flow remains manual and in the same order.

Can I use different cloud providers per AI service?

Yes. The provider is a customer configuration, resolved at runtime — chat on one cloud and translation on another is a valid combination, and switching providers is reconfiguration, not migration.

What does the AI service catalogue include?

Chat with documents citing the source, semantic search, automatic classification, translation of content and of documents with the layout preserved, summaries, read-aloud, audio transcription, OCR and meetings with AI — transcript, minutes, translation and dubbed video.

Does the AI publish or decide anything on its own?

No. The AI classifies and suggests, with a confidence level per field; nothing is published automatically — a suggestion needs a human to become a decision.

How is AI service consumption billed?

Cloud consumption is billed directly by the chosen provider, on the customer's own subscription — you enable what makes sense for the operation and pay only for that, directly to your provider.

Does the platform run on-premises?

Yes — it runs on-premises, on your own infrastructure, and also in the customer's private cloud, on Microsoft Azure, Amazon Web Services or Google Cloud.

Does the platform run in the cloud?

Yes — it runs in the customer's own private cloud (Azure, AWS or Google Cloud) and also on-premises, including the hybrid scenario: the document platform in your environment and the AI services on your cloud subscription.

Does my data leave my environment?

No. From the published document to the cited answer, every step happens in the customer's environment and cloud subscription — data residency is a configuration decision, with an objective answer for legal teams.

Does it work across sites with a poor link?

Yes. Each site has its own application server and database: browsing, search and access run on the local server, and the operation continues even with the link down — the link is for syncing, not for working.

Is there a high-availability scenario?

Yes — duplicated application servers, the database in an availability group (SQL Server Always On), a file repository external to the servers and proactive monitoring; final sizing is defined during the project.

How does the platform authenticate users?

Through the customer's corporate directory — Microsoft Entra ID, IAM or Cloud Identity — with group synchronization; provider credentials and keys are encrypted at rest, with one key per service and per-customer isolation.

How does licensing work?

The license is a one-time, perpetual license per instance — not an annual subscription. Document management, processes and intelligence come in the same license.

Is there a cost per user, volume or storage?

No. Unlimited users, with no charge per named user, per document volume or per storage space.

What is included in the license?

Document platform, workflows and approvals, electronic signature, retention rules, connectors and integrations, AI services, multi-site replication, implementation consulting and version updates — what is in scope is in the license, with no additional module in the middle of the project.

Is training included?

Yes. Implementation includes up to three trainings by profile — technical administrators, functional administrators, and readers and contributors — plus an expert Q&A office hours period after go-live.

How does support work?

There are support plans for different needs — from business hours to 24x7 coverage — with SLAs and service levels defined by contract, including platform version updates.

How much does it cost?

The investment depends on scope — instance, deployment scenario and support plans — and is presented in a proposal. Talk to Arqueum.

Frequently asked questions.

Straight answers about the company and the products, no runaround. Didn't find yours? Talk to Arqueum.

About Arqueum

How long has Arqueum been in the market?: Arqueum has more than 15 years of experience in document management, with over 250,000 users and more than 500 million files on the platform.
Which sectors does Arqueum serve?: Healthcare, manufacturing, oil and gas, life sciences, finance, construction, logistics and energy — operations under regulatory demands that need to prove their processes.
Which products make up the platform?: Arqueum, for document management, processes and governance, and the Arqueum AI Hub, the catalogue of Artificial Intelligence services — delivered in the same license.
Does the platform support multilingual operations?: Yes. The platform operates in more than 22 languages and translates documents and answers inside the authorized environment, with local support and global reach.

Platform

What is Arqueum?: It is Arqueum's document management, process and governance platform: the complete document lifecycle — create, classify, review, approve, publish, consult, retain and archive or dispose — with rules, owners and evidence at every step.
Do I need additional software to view files?: No. The platform previews more than 65 file formats right in the browser, with nothing to install.
Is electronic signature a separate tool?: No — it is native to the platform, with signing order, a detailed certificate, simple and advanced classes and ICP-Brasil e-CNPJ support, inside the document's own workflow.
Do workflows require development?: No. Steps, owners, delegation, deadlines and notifications are configured in the platform itself, with no additional development.
Does the platform integrate with Microsoft Teams, Google Workspace and Office?: Yes. Word, Excel and PowerPoint work directly on the platform, with no downloads and uploads; Teams and Google Chat get notifications, the document assistant and meetings with AI; and REST APIs — plus a SOAP layer for legacy systems — bring the document and the answer into the routine that already exists.
Can the platform be adapted to my operation's specific needs?: Yes. Classification plan, document types, attributes, workflows and permissions are configuration — and whatever is specific to your organization comes in through plugins, without changing the product.

Artificial intelligence

Does Arqueum's AI use my documents to train models?: No. Content is used to answer the question, not to train third-party models — and Arqueum does not keep the content: every step runs in the customer's own cloud subscription.
Can the AI answer using documents the user cannot open?: No. If the user cannot open the document, the AI cannot use it to answer: retrieval applies the user's permissions and every answer cites its source.
Am I required to use the AI?: No. Each AI service is enabled by contract, service by service, and the intelligence layer can be enabled or turned off without affecting the document operation — with AI off, the flow remains manual and in the same order.
Can I use different cloud providers per AI service?: Yes. The provider is a customer configuration, resolved at runtime — chat on one cloud and translation on another is a valid combination, and switching providers is reconfiguration, not migration.
What does the AI service catalogue include?: Chat with documents citing the source, semantic search, automatic classification, translation of content and of documents with the layout preserved, summaries, read-aloud, audio transcription, OCR and meetings with AI — transcript, minutes, translation and dubbed video.
Does the AI publish or decide anything on its own?: No. The AI classifies and suggests, with a confidence level per field; nothing is published automatically — a suggestion needs a human to become a decision.
How is AI service consumption billed?: Cloud consumption is billed directly by the chosen provider, on the customer's own subscription — you enable what makes sense for the operation and pay only for that, directly to your provider.

Architecture and infrastructure

Does the platform run on-premises?: Yes — it runs on-premises, on your own infrastructure, and also in the customer's private cloud, on Microsoft Azure, Amazon Web Services or Google Cloud.
Does the platform run in the cloud?: Yes — it runs in the customer's own private cloud (Azure, AWS or Google Cloud) and also on-premises, including the hybrid scenario: the document platform in your environment and the AI services on your cloud subscription.
Does my data leave my environment?: No. From the published document to the cited answer, every step happens in the customer's environment and cloud subscription — data residency is a configuration decision, with an objective answer for legal teams.
Does it work across sites with a poor link?: Yes. Each site has its own application server and database: browsing, search and access run on the local server, and the operation continues even with the link down — the link is for syncing, not for working.
Is there a high-availability scenario?: Yes — duplicated application servers, the database in an availability group (SQL Server Always On), a file repository external to the servers and proactive monitoring; final sizing is defined during the project.
How does the platform authenticate users?: Through the customer's corporate directory — Microsoft Entra ID, IAM or Cloud Identity — with group synchronization; provider credentials and keys are encrypted at rest, with one key per service and per-customer isolation.

Licensing and commercial

How does licensing work?: The license is a one-time, perpetual license per instance — not an annual subscription. Document management, processes and intelligence come in the same license.
Is there a cost per user, volume or storage?: No. Unlimited users, with no charge per named user, per document volume or per storage space.
What is included in the license?: Document platform, workflows and approvals, electronic signature, retention rules, connectors and integrations, AI services, multi-site replication, implementation consulting and version updates — what is in scope is in the license, with no additional module in the middle of the project.
Is training included?: Yes. Implementation includes up to three trainings by profile — technical administrators, functional administrators, and readers and contributors — plus an expert Q&A office hours period after go-live.
How does support work?: There are support plans for different needs — from business hours to 24x7 coverage — with SLAs and service levels defined by contract, including platform version updates.
How much does it cost?: The investment depends on scope — instance, deployment scenario and support plans — and is presented in a proposal. Talk to Arqueum.

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